Shipping Policy

Order Processing
All orders are processed and dispatched within 1–2 business days after your purchase is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping Times
We ship worldwide. Estimated delivery time is 7–12 business days from the date of dispatch, depending on your location. Please note that delivery times are estimates and may occasionally be affected by customs processing, local postal delays, or peak seasons.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be displayed before you complete your purchase.

Order Tracking
Once your order is on its way, we’ll send you a tracking number by email so you can follow its journey. Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes
ELVENQO is not responsible for any customs fees, import duties, or taxes that may apply once your package reaches its destination country. These charges, if any, are the responsibility of the customer and are determined by your local customs office.

Wrong or Incomplete Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address.

Questions?
If you have any questions about your order or shipping, please contact us at [your support email] — we’re happy to help!